--- title: "Offline Secure Storage for Service Providers | Firevault" description: "For law firms, accountants, advisers and managed service providers holding client records. Physically disconnected storage from 20TB to 300TB with API and…" lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://fire-vault.com/#organization", "name": "Firevault", "legalName": "Firevault Limited", "url": "https://fire-vault.com", "logo": { "@type": "ImageObject", "url": "https://fire-vault.com/logo.png", "width": 200, "height": 60 }, "foundingDate": "2025-03", "description": "Protect what matters with Offline Secure Storage and control what moves with Control by Firevault. 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Capacity is allocated so client, matter or engagement archives are held separately rather than pooled in one online folder." } }, { "@type": "Question", "name": "How do we recall a matter quickly?", "acceptedAnswer": { "@type": "Answer", "text": "API and SFTP retrieval runs during an authorised session. The archive is reconnected for that session and disconnected again afterwards." } }, { "@type": "Question", "name": "Where is the hardware held?", "acceptedAnswer": { "@type": "Answer", "text": "In one of our bunkers, on your premises, or a hybrid of both, depending on the obligations you are meeting." } }, { "@type": "Question", "name": "Do we own the hardware?", "acceptedAnswer": { "@type": "Answer", "text": "Storage is provided on dedicated hardware you legally own, so the archive is never trapped inside someone else's platform." } }, { "@type": "Question", "name": "How do we reopen a matter without leaving the archive online?", "acceptedAnswer": { "@type": "Answer", "text": "Retrieval runs through API or SFTP inside an authorised session. The capacity is reconnected for that session and physically disconnected again afterwards." } }, { "@type": "Question", "name": "Can it sit on our premises instead?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Storage is deployed in one of our bunkers, on your premises, or as a hybrid, depending on the obligations you are meeting." } }, { "@type": "Question", "name": "What do we tell a client who asks where their data is?", "acceptedAnswer": { "@type": "Answer", "text": "That it is held on dedicated hardware, hardware encrypted, physically disconnected between retrievals, separated from other clients, with each retrieval recorded." } } ] } ] --- Recent Breaches Breaches [2026 PowerSchool 62.4M records ](/learn/breaches)[2026 DISA Global Solutions 3.3M records ](/learn/breaches)[2026 Globe Life 850K records ](/learn/breaches)[2026 Lidl GB Customer contact data ](/learn/breaches)[2026 Asahi Group Production systems disrupted ](/learn/breaches)[2026 Kido International 8K records ](/learn/breaches)[2026 Collins Aerospace (RTX) Check-in and boarding disruptio... ](/learn/breaches)[2026 Jaguar Land Rover Production and IT systems disru... ](/learn/breaches)[2026 Peter Green Chilled Order and logistics data ](/learn/breaches)[2026 Adidas UK Customer contact details ](/learn/breaches)[2026 PowerSchool 62.4M records ](/learn/breaches)[2026 DISA Global Solutions 3.3M records ](/learn/breaches)[2026 Globe Life 850K records ](/learn/breaches)[2026 Lidl GB Customer contact data ](/learn/breaches)[2026 Asahi Group Production systems disrupted ](/learn/breaches)[2026 Kido International 8K records ](/learn/breaches)[2026 Collins Aerospace (RTX) Check-in and boarding disruptio... ](/learn/breaches)[2026 Jaguar Land Rover Production and IT systems disru... ](/learn/breaches)[2026 Peter Green Chilled Order and logistics data ](/learn/breaches)[2026 Adidas UK Customer contact details ](/learn/breaches) [View All →](/learn/breaches) [![Firevault - offline secure storage, physically disconnected from the internet](/assets/logo-color-DBVl0KCg.png)](/) Products Solutions [Why OSS](/why-oss) More [Help](/help)[Get started](/get-started) Which one Why it mattersThe rangeCompareWhat goes inSetupSpecificationsFAQ OSS® for service providers # Hold client data offline, on behalf of the clients who trust you Law firms, accountants, advisers and managed service providers hold other people's most sensitive records. Offline Secure Storage keeps that material physically disconnected and retrieved only when a matter needs it. - Offline by default - Identity locked access - Hardware encrypted [See the range and pricing](#plans) [Talk to a member of the team](/contact) ## Who this is for - Law firms and in-house legal teams - Accountancy and audit practices - Advisory, consulting and corporate finance firms - Managed service providers holding client data Physically disconnected by default, in one of our bunkers. ![Engineers working inside a secure data centre, representing service providers protecting client records offline](/__l5e/assets-v1/6cc71386-0a0f-40dc-b336-e498b7f566f6/service-provider-team.jpeg) 20TB to 300TB+ capacity range API & SFTP retrieval Per client separation Logged audit trail per retrieval 01 Which one ## Match capacity to the client archive, not the live matters Live working files stay where your fee earners work. What moves offline is the retained material you are obliged to keep and cannot afford to lose. [If you hold 01 ### One practice, closed matters only A single office moving closed files and retained records offline, expandable in 20TB steps. Storage 20TB](#plan-storage-20tb) [If you hold 02 ### Multi-office client archives Separation by client, matter or engagement, retrieved by API or SFTP when a matter reopens. Storage 100TB](#plan-storage-100tb) [If you hold 03 ### Holding client estates at scale No practical upper limit, with deployment design and Control governance where required. Enterprise 300TB+ ](#plan-enterprise) 02 Why it matters ## You are holding other people's worst-case data A breach at a professional firm is not one breach. It is every client on the file, and each of them has their own regulator, insurer and board to answer to. ### One intrusion exposes every client at once A single archive holding hundreds of matters concentrates risk. Attackers target the firm because the firm holds what their clients would never leave online. Concentration is the reason firms are targeted. ### Privilege and confidentiality cannot be restored Once privileged advice or audit working papers are exfiltrated, no remediation puts confidentiality back. The obligation was to prevent it, not to recover it. Confidentiality is a one-way door. ### Supply-chain exposure is now a tender question Clients and their insurers ask how their material is held. Being able to answer with a physical control rather than a policy statement wins work. Diligence questionnaires ask where the copy sits. ### What changes for the practice Retained client material out of the online estate, retrieved only when a matter needs it. Closed matters left in live systems Retained archive held physically disconnected One breach reaches every client file Separation by client, matter or engagement Retention explained in a policy Retrieval recorded per authorised session Archive locked into a provider platform Dedicated hardware you legally own 03 The range ## Offline Secure Storage® configured for service providers Smaller practices often start with Vault at 2TB to 8TB per fee earner before moving the wider archive into Storage. Storage ### 20TB Practice scale ![Storage 20TB](/__l5e/assets-v1/a93ab6eb-c539-4501-8a3c-c9d250754ff5/firevault-vault-rack-oss-drives-tray.png) Quoted priced on capacity and requirements · 36-month commitment A single practice moving closed matters and retained files offline. API and SFTP retrieval during authorised sessions - 20TB Offline Secure Storage®, expandable in 20TB steps - Dedicated hardware you legally own - Backup Storage system included - API and SFTP integration - Setup and ongoing support [See Storage](/storage) [Ask a question](/contact) Most chosen Storage ### 100TB ![Storage 100TB](/__l5e/assets-v1/737d2f2d-4d9b-43b7-8984-d17cb09511fe/firevault-vault-rack-units-closeup.png) Quoted priced on capacity and requirements · 36-month commitment Multi-office firms holding client archives across many matters. API and SFTP retrieval during authorised sessions - 100TB Offline Secure Storage® - Separation by client, matter or engagement - Bunker, on-premises or hybrid deployment - API and SFTP integration - Retrieval recorded per session [See Storage](/storage) [Ask a question](/contact) Enterprise ### 300TB+ CNI grade ![Enterprise 300TB+](/__l5e/assets-v1/bb3d311f-e483-4ae6-ba33-6fb683542e5c/firevault-server-rack-mounted.png) Quoted priced on capacity and requirements · 36-month commitment Providers holding client estates with no practical upper limit. API and SFTP retrieval, governed by Control where required - 300TB starting capacity with no upper limit - Dedicated hardware and deployment design - Control data path governance available - Dedicated Account Manager - Onboarding and integration support [See Enterprise](/enterprise) [Ask a question](/contact) 04 Compare ## Against the archive options firms usually weigh Cloud archive tiers and on-premises NAS compared with physical disconnection. Question Cloud backup or archive On-premises copy Offline Secure Storage® Reachable while nobody is retrieving? Yes, continuously Yes, on the network No, disconnected between sessions Client separation Logical, inside one tenancy Folder permissions Allocated capacity per client or matter Retrieval into your workflow API, always on File share API and SFTP during an authorised session Answer to a client diligence question Provider certifications Internal controls A physical control on hardware you own Written to be fair to the alternatives. Keep the backups you use daily, and read the full [comparison pages](/compare/oss-vs-everything) if you want the technical detail. 05 What goes in ## What goes into the vault Material that must be kept but does not need to be online. It stays physically disconnected until you ask for it. 01 ### Client matter files Case files, privileged advice and closed matter archives. 02 ### Client financial records Audit files, working papers and statutory records. 03 ### Retention obligations Material held for a fixed period with no live access need. 04 ### Client recovery copies Clean copies held offline on a client's behalf. [Read the full guide to what should be stored offline](/what-oss-stores) 06 Setup ## How it is set up Four steps from first conversation to a vault that is offline by default. 1. 01 ### Map the client archive Separate live working files from retained material that does not need to be reachable. 2. 02 ### Deploy the capacity Storage is held in one of our bunkers, on your premises, or a hybrid of both. 3. 03 ### Integrate retrieval Connect API or SFTP so a matter can be recalled without leaving the archive online. 4. 04 ### Disconnect between sessions The archive returns to a physically disconnected state once retrieval ends. 07 Specifications ## Specifications at a glance Capacity options 20TB to 300TB and beyond Expansion 20TB increments Retrieval API and SFTP Deployment Bunker, on-premises or hybrid Hardware ownership Dedicated hardware you legally own Default state Physically disconnected Encryption Hardware level AES-256 Location Held in one of our bunkers Minimum commitment 36 months Due today £0 08 FAQ ## What partners and IT leads ask first The objections and questions that come up before anyone commits. How do we reopen a matter without leaving the archive online? Can it sit on our premises instead? What do we tell a client who asks where their data is? Can we separate one client from another? How do we recall a matter quickly? Where is the hardware held? Do we own the hardware? Related needs ## Start from an outcome instead If you are here for a specific outcome rather than a role, start with one of these. [Customer data ](/oss-for-customer-data) [Legal ](/oss-for-legal) [Professional services ](/oss-for-professional-services) [Browse every Offline Secure Storage need](/oss-for) ![Mark Fermor](/assets/mark-fermor-aWtKNSv7.jpg) ![David Bailey](/assets/david-bailey-Dgqj8eaE.jpg) ![Kenny Phipps](/assets/kenny-phipps-CVyooRsR.jpg) Online Now Concierge ## Not sure which vault fits? Tell us what you need to hold offline and we will recommend the configuration. Takes about 2 minutes. No account needed. Find Out Free 2 mins No sign-up Storage 100TB · Quoted priced on capacity and requirements · 36-month commitment [See range](#plans)