--- title: "Keep Customer Data Secure Offline | Offline Sec… | Firevault" description: "Protect customer records, contracts and personal data with Offline Secure Storage. 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Keep the working copies where your teams need them and move the archive that does not need to stay online into physically disconnected storage. [Protect your customer data](#checklist) [See what belongs offline](#choose) Offline Secure Storage Dedicated hardware Controlled sharing GDPR evidence ![Offline Secure Storage for customer data.](/assets/hero-bg-shield-BVyRFyht.jpg) Offline by default What businesses protect ### The records customers trust you with. Identity**Customer identity files** Contracts**Signed agreements** Payments**Payment evidence** Support**Case histories** Archive**Closed accounts** Evidence**Consent records** Storage**Dedicated hardware** Access**Controlled by you** When closed**No standing network path** A simple governance question ## If your systems were breached tonight, how much customer data would be reachable? Most organisations keep every customer record permanently connected. Very little of it needs to be. **01** ### An account is compromised. A single credential exposes the full customer database because everything is reachable from one place. **Credential risk** **02** ### Ransomware reaches the archive. Historic customer records are encrypted alongside the live systems that depend on them. **Ransomware** **03** ### A supplier is breached. Data shared for processing is exposed through somebody else's environment and your customers still bear the loss. **Supply chain** **04** ### The regulator asks a question. You have to prove where customer data lives, who reached it and what protected it. **Accountability** The Firevault principle ## The problem is not only attackers. It is how much customer data is reachable at all times. Most organisations keep every customer record permanently connected because that is how systems are built, not because the business needs it. Changing the connection state of retained records changes what any breach can expose. If retained customer data sits physically outside the connected estate, a compromised credential cannot reach it. **Select → Secure → Disconnect → Access when required** ### A path that does not exist cannot be used When the vault is disconnected there is no share, no console and no credential for an intruder to abuse. ### Encryption does not reduce reach Encrypted records that remain online are still discoverable, still copyable and still governed by keys held in the same estate. ### Minimisation is a physical act Data protection law asks you to limit exposure. Moving retained records offline does that in practice rather than on paper. ### Evidence comes from state, not policy A regulator can be shown where the data lives, when it was reachable and who retrieved it. The customer data checklist ## Decide what has to stay reachable. The aim is not to take the business offline. It is to identify the customer data that is most damaging to expose and least often used, then change its state. Your data inventory ### Six areas most organisations already hold. Use this as a first-pass inventory before you decide which Firevault product fits. **Identity → Contracts → Payments → Support → Archive → Evidence** Who they are ### Identity - ✓ Verification documents - ✓ Onboarding evidence - ✓ Address records - ✓ Contact history - ✓ Special category data What was agreed ### Contracts - ✓ Signed agreements - ✓ Terms accepted - ✓ Variations - ✓ Commercial correspondence - ✓ Termination records What was paid ### Payments - ✓ Transaction history - ✓ Billing records - ✓ Refunds and disputes - ✓ Reconciliation evidence - ✓ Financial audit trail What happened ### Support - ✓ Case histories - ✓ Complaint records - ✓ Call notes - ✓ Escalation evidence - ✓ Resolution outcomes What is retained ### Archive - ✓ Closed accounts - ✓ Legacy systems data - ✓ Migrated records - ✓ Retention-bound files - ✓ Backup gold copies What you must prove ### Evidence - ✓ Consent records - ✓ Lawful basis notes - ✓ Retention schedules - ✓ Access logs - ✓ Breach preparedness evidence The Firevault difference ## Not every customer record needs to live online. Keep the live records your teams work with in your CRM and business systems. Firevault is for the retained data you must keep, rarely touch and cannot afford to lose or leak. Everyday and connected ### Keep convenience where it helps. Connected systems are right for records your teams use every day. - • Active customer accounts - • Live support cases - • Current billing and orders - • Working documents in progress - • Everyday collaboration Important and offline ### Give consequence a different state. Selected customer data can be available when required without remaining permanently reachable. - ✓ Closed and dormant accounts - ✓ Identity and verification archives - ✓ Retained payment evidence - ✓ Historic case records - ✓ Clean recovery copies **Other services encrypt customer data that remains online. Firevault gives the retained data somewhere else to live.**Online when you need it. Offline when you do not. Ownership, sharing and audit ## Make sure only the right person can reach customer data. Protecting customer data has to survive staff changes, supplier relationships and regulatory review. Ownership, controlled sharing and recorded access are separate things. VERIFIED OWNER AUTHORISED COLLEAGUE AUDITOR OR REGULATOR SUCCESSION ROUTE The verified owner controls everyday access. Selected files can be shared without exposing the whole vault. Every retrieval is recorded. No shared team password ### Access is a decision, not a default. Firevault separates ownership, sharing and evidence so security does not weaken every time somebody needs one file. **One vault per user**Everyday access stays linked to a verified individual rather than a departmental login. **Share a file, not the vault**Give a colleague, auditor or adviser controlled access to selected records only. **Recorded retrieval**Access windows and retrievals are logged so you can evidence handling to a regulator. This is not only about the worst day ## Useful whenever the business is under scrutiny. Offline Secure Storage earns its place during audits, migrations and incidents, not only during a breach. Data audit ### Prove where customer data lives. A defined home for retained records rather than a search across systems. **Governance** Ransomware ### Recover from copies attackers cannot reach. Clean copies of customer records held physically disconnected from the estate. **Resilience** System migration ### Retire legacy systems safely. Move retained data out of an old platform without leaving it online. **Transition** Supplier change ### Reduce what a third party can hold. Keep the archive with you instead of duplicating it into another environment. **Supply chain** Subject access ### Answer requests without exposure. Retrieve the specific record for the specific request during a defined window. **Compliance** Insurance renewal ### Show a control an insurer understands. Physical disconnection is a demonstrable measure, not a policy statement. **Assurance** Evidence and guidance ## Reducing what is reachable is the regulator's expectation, not a Firevault idea. UK and European guidance both treat data minimisation and appropriate technical measures as outcomes you must be able to demonstrate. [ICO The ICO expects appropriate technical and organisational measures under UK GDPR, judged by the risk posed by the processing and the state of the art. Read the source](https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/a-guide-to-data-security/) [UK GDPR Article 32 Article 32 requires security appropriate to the risk, including measures that limit the impact of unauthorised access. Read the source](https://www.legislation.gov.uk/eur/2016/679/article/32) [NCSC NCSC guidance on offline backups recommends keeping at least one copy separate from the network and out of an attacker's reach. Read the source ](https://www.ncsc.gov.uk/guidance/offline-backups-in-an-online-world) Who this applies to ## Sectors where customer records carry the most consequence. Concise routes into the industry and audience pages where this need appears most often. [Professional services](/oss-for-professional-services) [Legal firms](/legal) [Business and teams](/oss-for-business) [Ransomware-proof recovery copies](/oss-for-ransomware-recovery) [Protect director data](/oss-for-directors-and-boards) [Control third-party access](/control-for-third-party-access) The Firevault response ## Offline Secure Storage®, then the product that fits the volume. This page is about the exposure. Capacities, access models, specifications and pricing sit on the product pages so you can choose once the requirement is clear. Offline Secure Storage® Offline Secure Storage holds selected customer records on dedicated hardware that is physically disconnected until you ask for it. [Why Offline Secure Storage](/why-oss) ### Vault On-demand access to a digital safe deposit box for customer archives, contracts and retained evidence. [Explore Vault](/vault) ### LUV A low use vault for identity archives, consent records and retention-bound essentials, reached on a nominated access day. [Explore LUV](/luv) ### Storage Scalable offline capacity from 20TB upwards, designed with the solutions team around your requirement. [Explore Storage](/storage) Why Firevault ## Policy on top. Physical protection underneath. Your teams should not have to out-run every attacker. Firevault changes the state of the data itself. **01** ### Physical storage Offline Secure Storage instances are held on dedicated physical hard drives, not in S3 cloud buckets, shared storage pools or multi-tenant infrastructure. Your selected data is assigned to real hardware, with dedicated RAID 1 drives providing resilience. **02** ### Physical ownership Each Offline Secure Storage instance is allocated to a specific customer, with dedicated physical capacity and clearly defined ownership. Your data is not pooled, commingled or held within a shared storage estate. **03** ### Physical control Access begins outside the normal network path. An authorised out-of-band command, such as SMS, controls the physical Layer 1 connection to your #OSS instance. When access is not required, that network path is physically disconnected. **04** ### Physical security Your #OSS hardware is housed in carefully selected, professionally managed data centres with layered physical security, resilient power and environmental controls. Access is tightly controlled using three-factor authentication, including biometric identification, supported by 24/7 monitoring, restricted access zones and a complete audit trail. Firevault Bunkers provide jurisdictional physical resilience across our international infrastructure. Questions organisations ask ## Before you move customer data offline. The goal is a clearer data posture, not simply buying storage. Does this replace our CRM or cloud storage? No. Live customer operations stay where they are. Offline Secure Storage is for retained and high-consequence data that does not need to remain continuously reachable. How quickly can we retrieve a record? Does this help with GDPR? Can auditors be given access? What happens to the data if staff leave? Reduce what a breach can reach ## Start with the customer data that would be most damaging to expose and least often used. Offline Secure Storage from Firevault. Online when you need it. Offline when you do not. [Protect your customer data](#choose) [Talk to Firevault](/contact)