--- title: "Keep Customer Databases Securely Offline | Firevault" description: "Your customer database is a prime target. Keep a master copy or archive securely offline to prevent theft and ensure GDPR compliance. 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Customer databases are the single most targeted asset in any breach. They contain everything needed for identity theft and fraud at scale, names, addresses, payment details, and behavioural data. A single misconfigured API endpoint can expose millions of records overnight, and GDPR's 72-hour notification deadline means breaches are public and costly. 02 How it plays out ## The scenario, and what physical disconnection changes. One realistic sequence of events, then the controls that break it. Scenario An e-commerce company discovers that a misconfigured API has been silently exfiltrating customer records for three months. By the time the breach is detected, 2.3 million customer records, including payment details, have been stolen. The company faces a 4% annual turnover GDPR fine, class action lawsuits, and irreversible brand damage. Protection - Customer records in physically disconnected, air-gapped storage, physically disconnected via any network - Controlled access with identity-verified authentication and complete audit trail - GDPR Article 32 compliant technical measures, demonstrable to regulators - Scalable from thousands to hundreds of millions of records 03 The outcome ## Offline records compromised Zero By maintaining an offline copy of customer data with Firevault OSS, you can demonstrate to regulators that appropriate technical measures were in place. Even if production systems are compromised, the offline dataset remains intact, enabling rapid recovery and limiting regulatory exposure. Hardware The data sits on Firevault hardware, not a shared cloud tenancy. Disconnect Offline by default. No standing network path in or out. Command Access opens on your instruction, identity checked and logged. Location Held in a Firevault Bunker. Firevault provisions the location unless you request one in writing. 04 Keep exploring ## More ways organisations use #OSS. Every use case follows the same four physical principles, applied to different data. Related [Identity Documents](/oss-for-identity-documents) [Gold Copy Backups](/oss-for-gold-copy-backups) [ Identity ### Identity Documents Protect personal identity records offline. Explore ](/oss-for-identity-documents)[ Resilience ### Gold Copy Backups Store gold copies beyond ransomware reach. Explore ](/oss-for-gold-copy-backups)[ Governance ### Board Records Protect governance and board papers. Explore ](/oss-for-board-records) ![Mark Fermor](/assets/mark-fermor-aWtKNSv7.jpg) ![David Bailey](/assets/david-bailey-Dgqj8eaE.jpg) ![Kenny Phipps](/assets/kenny-phipps-CVyooRsR.jpg) Online Now Concierge ## Which offline secure storage solution is right for you? Answer a few quick questions and we will recommend the right solution, whether that is a personal vault or a scalable offline storage system built for your needs. Takes about 2 minutes. No account needed. Find Out Free 2 mins No sign-up