Firevault, offline secure storage, physically disconnected from the internet
Pricing
Vault BuddyIncluded with every Vault

Most digital records die with their owner.

Vault Buddy is the succession framework inside Offline Secure Storage®. You nominate the person who should be able to reach your Vault. Access is released only on documentary evidence and verified identity.

Available across LUV, Vault, Storage and Enterprise. Vaults from £360 a month inc VAT.

  • Nominated in advance
  • No standing access
  • Evidence-led release
  • Identity verified

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A Vault Buddy nomination screen on a laptop, and the nominee’s confirmation on a tablet

Illustration

Credentials held by a nominee
0
Gates before release
2: evidence, then identity
Records released
Scoped, chosen by you
Written to the audit log
Every release action

Why it exists

Succession is the failure nobody plans for.

Families and executors are routinely locked out of records they are legally entitled to. The only route in died with the account holder. Sharing a password in advance solves that by creating a permanent weakness instead.

Someone you name, not a guess

You nominate the person who should be able to reach your Vault if you cannot. Nothing is assumed from a family relationship or an email address.

No standing access, no shared password

A Vault Buddy holds no credential and no key while you are able to act. There is nothing for them to lose, and nothing for an attacker to phish from them.

Release on evidence, not on a request

Access is only opened after a qualifying event is evidenced and the nominee’s identity is verified. Asking politely is not enough.

A Vault holder nominating a Vault Buddy on a laptop while the nominee reads that they have been nominated on a tablet

How it works

Five stages, from nomination to release.

Nothing is released early, and nothing is released on trust alone.

Step 1 of 5

Nominate your Vault Buddy

You name the person, record how they can be reached, and define what they should be able to reach.

The nomination sits with your Vault, not with them.

Nominee access
None
Evidence of the event
Not needed
Nominee identity
Not checked
Your Vault
Physically disconnected

Safeguards

The controls that make nomination safe.

A succession route is only useful if it cannot be abused. These are the safeguards around every release.

Identity verification

Your nominee is verified as a person, not as an inbox.

Checks follow know your customer and anti-money-laundering practice.

Documentary evidence

A qualifying legal event must be evidenced.

A death certificate, grant of probate or registered power of attorney is the trigger, not a phone call.

Time-limited release

Access is a defined window, not a permanent handover.

It closes, and your Vault returns to being physically disconnected.

Full audit trail

Nomination, evidence, verification and every action taken during release are recorded.

That matters to executors, and to any later dispute.

Scope you define

You decide what a Vault Buddy may reach.

Some records can be released while others remain closed.

Revocable at any time

Change or remove a nomination whenever your circumstances change, as families, executors and advisers do.

Who it suits

Where nominated access earns its place.

Anyone holding records that other people will need, at a moment when the owner cannot help.

Families and individuals

Wills, deeds, policies, identity documents and irreplaceable media, held so the next of kin can reach them without a password hunt through a drawer.

See the use case

Solicitors and executors

A defensible route to a client’s records after death or incapacity, with evidence and identity checks a probate file can stand behind.

See the use case

Business owners and partners

Constitutional documents, share registers and signing keys that a business cannot operate without if the founder is unavailable.

See the use case

Digital asset holders

Seed phrases and recovery material that die with the owner, unless succession is designed in advance.

See the use case

Where it is included

Available across every instance.

Included with LUV and Vault. On Storage it is governance-led, and on Enterprise it is available where appropriate, usually alongside administrator roles.

Choose your Vault

Choose your Vault.

Pick the capacity. File Manager, File Share, Vault Buddy and Vault Spare come with every size.

Dedicated physical capacity

Firevault 2TB Offline Secure Storage drive2TB

Contracts, company records, financial evidence and the client documents a small business cannot replace.

£360per month inc VAT

£300 a month ex VAT, 36-month commitment

Configure 2TBAsk a question
  • 24/7 on-demand access
  • File Manager
  • File Share
  • Vault Buddy
  • Vault Spare
  • Dedicated physical drives, RAID 1 mirrored
  • 2TB Offline Secure Storage®
  • Identity locked access with MFA
  • Setup and ongoing support
Most chosen

Dedicated physical capacity

Firevault 4TB Offline Secure Storage drive4TB

For growing businesses and professionals, with meaningful room to expand.

£480per month inc VAT

£400 a month ex VAT, 36-month commitment

Configure 4TBAsk a question
  • 24/7 on-demand access
  • File Manager
  • File Share
  • Vault Buddy
  • Vault Spare
  • Dedicated physical drives, RAID 1 mirrored
  • 4TB Offline Secure Storage®
  • Identity locked access with MFA
  • Setup and ongoing support

Dedicated physical capacity

Firevault 8TB Offline Secure Storage drive8TB

Substantial archives, creative work and records built up over many years. Adds a dedicated account manager.

£600per month inc VAT

£500 a month ex VAT, 36-month commitment

Configure 8TBAsk a question
  • 24/7 on-demand access
  • File Manager
  • File Share
  • Vault Buddy
  • Vault Spare
  • Dedicated physical drives, RAID 1 mirrored
  • 8TB Offline Secure Storage®
  • Identity locked access with MFA
  • Setup and ongoing support
  • Dedicated account manager

Every Vault belongs to one user. 36-month commitment, first payment at checkout.

Questions

Questions about nominated access.

A Vault Buddy is the person you nominate to reach your Offline Secure Storage® Vault if you die or lose capacity. It is a succession framework built into the product, not a shared password.

No. While you are able to act, a nominee holds no credential and no key. Access only exists after a qualifying event is evidenced and their identity is verified.

Death or long-term incapacity, evidenced by documents such as a death certificate, a grant of probate or a registered lasting power of attorney.

Through identity verification in line with know your customer and anti-money-laundering practice, so release is not granted on the strength of an email or a phone call.

Yes. You define the scope of the release, so specific records can be made available while others stay closed.

Yes, at any time. Circumstances change, and your nomination should be reviewed alongside your will and your wider estate planning.

No. A will decides who inherits. Vault Buddy makes sure the records behind those decisions can actually be reached. The two work together, and your solicitor should know your Vault exists.

Succession nomination is available across LUV, Vault, Storage and Enterprise. For businesses it is usually set alongside administrator roles, rather than instead of them.

All questions

Disconnect to Protect®

Decide now who should be able to reach your Vault.

Set up a Vault, nominate your Vault Buddy, and tell your solicitor it exists. That is the whole of digital succession planning, done properly.