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Offline Secure Storage (OSS) for Business

Protect Customer Data from Human Error

Most data breaches are not caused by sophisticated attacks. They are caused by people. Misconfigurations, accidental sharing, and careless deletion expose millions of records every year.

Why OSS

We Think This Is Hard to Ignore

43% of UK businesses reported a cyber breach last year, and the average fraud loss per breach victim is £1,727. At Firevault, customer data lives on dedicated hardware that physically disconnects, so accidental exposure becomes architecturally impossible.

£1.17B

Total stolen through fraud in UK 2024

UK Finance 2025

3.31M

Confirmed fraud cases, highest on record

UK Finance 2025

36,049

Data protection complaints completed by ICO

ICO 2024

612,000

UK businesses that experienced a cyber breach

DCMS 2025

What is Going Wrong

Customer data is too easy to expose by mistake.

Misconfiguration

Open S3 buckets, wrong permissions, and unsecured APIs expose data silently.

Accidental Deletion

One wrong click can destroy critical customer records permanently.

Unauthorised Sharing

Employees share files to wrong recipients or via insecure channels.

The Reality

Customer data is already being exposed by mistake.

Co-op: All 6.5 Million Members' Personal Data Stolen

Names, contact details, and membership information of every Co-op member exfiltrated in a single attack.

TechRadar, 2025

Harrods: 430,000 Customer Records Stolen in Second Attack of 2025

Hackers stole customer data from the luxury retailer via a compromised supplier, the second cyber attack to hit Harrods in the same year.

BBC News, September 2025

Capita: Pension Data of 6 Million People Exposed

The outsourcing firm was fined £14 million after hackers accessed pension records, council data, and personal information of over 6 million individuals.

ICO, October 2025

The Scenario

An employee shares the wrong file.

A junior team member emails a full customer database to an external partner. 50,000 records. Names, emails, phone numbers. By the time you find out, the data is in three inboxes you do not control. With OSS, that database was never in the email system to begin with.

"You cannot accidentally share what is not connected."

How Firevault Stops This

Take customer records out of every system where mistakes happen.

Customer databases and records are removed from S3 buckets, shared drives, email workflows, and collaboration tools, and placed on dedicated RAID 1 drives inside a Firevault Bunker. There is no bucket to misconfigure. No shared folder to accidentally delete from. No email attachment to send to the wrong person. When a verified user needs access, a physical connection is created. When they are done, the drives disconnect. Between sessions, there is nothing for a careless employee to misconfigure, delete, or share.

  • No misconfiguration risk, customer data is removed from S3 buckets, cloud platforms, and APIs. There are no permissions to set wrongly on hardware that is not connected
  • No accidental deletion, data on physically disconnected drives cannot be reached by a careless click, a broken script, or an errant admin command
  • No unauthorised sharing, customer records are not in the email system, not on a shared drive, not anywhere an employee can accidentally forward, export, or attach them
  • Access only through identity-verified sessions, when the session ends, the drives disconnect. Between sessions, the data is architecturally unreachable

Take Records Out of Shared Workflows

Step 1 of 3

Customer databases, CRM exports, and personal records are removed from cloud buckets, shared drives, and email systems. They are written to dedicated RAID 1 drives inside a Firevault Bunker. The data no longer sits in systems where a misconfiguration, an accidental deletion, or a wrong-recipient email can expose it.

Featured In

TechRadar ProSecurity BuyerYahoo FinanceSecurityBriefChannel Insider

Choose Your Protection

Which OSS Fits?

300GB

Low Use Vault, Deep Cold Storage

From £74.99/mo

inc. VAT · £0 due today

Deep cold storage for archived customer records that must be retained but are rarely accessed.

What 300GB holds

~60,000 high-res photos
~150,000 PDF documents
~1,200 hours of voice recordings
~75 hours of HD video

Use Cases for Protecting Customer Data

  • Archived customer databases and CRM exports
  • Historic transaction and order records
  • Closed account records for regulatory retention
  • Legacy customer correspondence archives
  • GDPR subject access request preparation files

Specifications

Capacity

300GB

Access

2 windows/week

Authentication

Identity-locked

Commitment

36 months

Security & Compliance

NATO-Approved FacilityDSIT-ReferencedGDPR Art. 32Cyber Essentials Plus

How to Get Started

Step 1

Discovery Call

Understand what you need to protect and how you operate.

Step 2

Vault Configuration

Select your tier, capacity, and access model.

Step 3

Identity Verification

Complete KYC/AML and set up multi-factor authentication.

Step 4

Go Live

Data ingestion, access policy activation, and ongoing support.

OSS Butterfly for Customer Data

One Vault, every party, every stage of the customer relationship.

Offline Secure Storage sits at the centre of the data-owning organisation, in the hands of the executives accountable for customer data, privacy and operational resilience. Sign-up and consent feed the live customer record on one set of wings; the processor and channel network and the live service operations the business runs each day form the other. Nothing is reachable between sessions, and every touch is logged for ICO, GDPR and contractual review.

COO
CDO
DPO
Firevault butterfly mark
Head of CX
Head of IT
CISO
Firevault OSS
disconnect to protect
Upper Left Wing

Customer Intake

  • Sign-up forms, KYC checks and identity evidence captured at the door
  • Lawful basis, consent and marketing preferences recorded at intake
  • Age verification and vulnerable-customer flags lodged with the record
  • Account credentials, MFA and recovery contacts established on day one
  • Beneficial owner, mandate and authority evidence captured for entities
  • Re-verification triggers and refresh schedules tied to the customer file
Upper Right Wing

Live Customer Record

  • Profile, address and contact history
  • Order, contract and subscription records
  • Billing, payment and refund history
  • Support tickets and call recordings
  • Consent, preference and DSAR log
  • Loyalty, rewards and entitlement data
  • Complaints, redress and ombudsman files
  • Incident notes and breach assessments
Lower Left Wing

Processor and Channel Network

  • CRM, helpdesk and contact-centre platforms
  • Payment processors, PSPs and card networks
  • Marketing, analytics and consent platforms
  • Sub-processors, data brokers and enrichment vendors
  • External auditors, legal counsel and the ICO
Lower Right Wing

Live Service Operations

  • SalesSAL
  • SupportSUP
  • FulfilmentFUL
  • BillingBIL
  • Returns and RedressRTN
Archived DataClosed accounts, completed reporting cycles and statutory-retention records, held offline under the controller's sole control.

Questions

Frequently Asked

Ready to take the next step?

See how Firevault can protect your most sensitive data with physically disconnected storage.

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